Privacy policy

Who we are

Pinnacle Technologies is an IT services and consulting business with offices in Windhoek, Namibia; Cape Town, South Africa. You can reach us at info@pinnacle-tech.co.za.

If you have questions about this policy or about your personal information, please email us using the address above and mark the message for the attention of privacy.

Information we collect

We collect only what we need to run the website and respond to you.

• Contact details you send us, such as your name, email address, phone number, company name, and message content.
• Project details you choose to share when requesting a proposal or discussing a brief.
• Technical information that browsers and servers typically log, such as IP address, browser type, device type, pages visited, and the date and time of access.
• Communication records when you email us or use a contact form on this website.

How we use information

We use personal information to:

• Respond to enquiries and manage client conversations.
• Prepare proposals, statements of work, and related project communications.
• Operate, secure, and improve the website.
• Meet legal, accounting, and regulatory duties where they apply.
• Protect our systems, staff, and clients against misuse or security incidents.

Why we process information

Depending on your location and the context, we process personal information because you asked us to respond to a request, because we need it to prepare or deliver a contract, because we have a legitimate interest in running and securing our business, or because the law requires us to keep certain records.

Sharing with others

We do not sell personal information. We may share information with trusted service providers that help us operate email, hosting, security, analytics, or similar tools, and only to the extent needed for that work. We may also disclose information when required by law, to protect rights and safety, or in connection with a business reorganisation.

If a project involves partners or specialists working with us, we share only what is necessary for delivery and under appropriate confidentiality expectations.

International transfers

Our offices are in Namibia and South Africa, and we work with clients in multiple countries. Information may be accessed or stored in locations outside the country where you live when that is needed for delivery, hosting, or communication. We take reasonable steps to handle that information carefully.

How long we keep information

We keep personal information only for as long as it is needed for the purpose collected, including enquiry follow up, project delivery, security, and legal or accounting retention. When information is no longer needed, we delete it or irreversibly anonymise it where practical.

Security

We use administrative, technical, and organisational measures appropriate to the sensitivity of the information we hold. No method of transmission or storage is perfectly secure. If you believe your information has been compromised through our website or services, contact us promptly.

Cookies and similar technologies

Our website may use cookies or similar technologies that are necessary for basic operation, security, or performance.

We use Google Analytics 4 to understand how visitors use the site, for example which pages are viewed, approximate location (country/city level), device type, and referral source. Google may process this data on our behalf under its terms. IP anonymisation is enabled where supported. We do not use analytics to sell personal information or build advertising profiles for third parties.

Analytics cookies load only after you choose “Accept all” (or enable Analytics under Manage preferences) on the cookie banner. You can change that choice any time via Cookies in the site footer. You can also control or block cookies in your browser settings. Blocking some cookies may affect how parts of the site work.

Your rights

Subject to applicable law, you may ask us to confirm whether we hold personal information about you, request access to it, ask for correction of inaccurate details, request deletion where appropriate, object to or restrict certain processing, or withdraw consent where processing is based on consent.

To make a request, email us at the address above. We may need to verify your identity before acting on the request. If you are unhappy with our response, you may have the right to raise the matter with a relevant data protection authority in your jurisdiction.

Children

This website is intended for business audiences. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps.

Updates to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of the page will change when we do. Continued use of the website after an update means you should review the revised notice.